Laundryheap is a global, tech-enabled laundry and dry-cleaning platform operating across multiple cities. We operate 24/7, scale quickly, and run on operational discipline. As we continue to grow, we are hiring a Head of Customer Operations to bring structure, accountability, and measurable performance to our global CX function.
Requirements
- 7+ years in Customer Operations or CX leadership, ideally in a marketplace, tech-enabled, or multi-region business.
- Proven experience managing layered teams, including managers and QA functions.
- Strong analytical mindset, able to translate data into structured operational action.
- Deeply customer-oriented, with sound judgement and balanced decision-making.
- Practical thinker who applies common sense within structured processes.
- Hands-on operator who challenges inefficiency and drives simplification.
- Comfortable holding performance conversations and building accountability at all levels.
- Experience with automation, AI tooling, or modern CX platforms preferred.
- Able to operate in fast-paced, international environments with clarity and discipline.
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