Customer Operations Lead (f/m/x)

As the Customer Operations Lead, you will ensure lemon.markets delivers a fast, reliable, and compliant customer lifecycle so our partners can launch and scale investment products with confidence. You’ll lead Customer Ops, KYC Ops, and AFC Ops and make sure day-to-day operations run smoothly while meeting regulatory expectations.

Requirements

• Multi-year operations experience in a regulated environment (FinTech/Banking) having hands-on expertise across Customer Service Ops, KYC Ops, and AFC Ops.
• Proven people leadership experience (coaching, performance management, hiring and capability building).
• Strong track record in performance management (SLA steering, QA frameworks, backlog & capacity planning).
• Excellent cross-functional stakeholder management with Product & Engineering (requirements, change management, rollouts) and experience working with a 2nd Line of Defense.

Benefits

• Flexible working hours
• Hybrid work setup
• Grow with us
• People & culture
• Perks & benefits
• Workation

Tagged as: Change Management