The CX Operations Specialist (AI & Automation) is a technical reference for the CX Performance team, combining operational support, automation, and AI to improve agent efficiency.
Requirements
- 1-3 years of experience in Ops, IT support, or a hybrid Tech/Business role
- Good mastery of a ticketing tool (Zendesk, Freshdesk, ServiceNow…)
- Solid technical logic and interest in automation (Make, Zapier, n8n…)
- Understanding of integrations (API, webhooks)
- Autonomy, rigor, and sense of documentation
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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