Revenue Operations Specialist

We’re looking for a Revenue Operations Specialist to support the Global Revenue Organization in the efficient execution of customer and business processes, program automation and reporting, and administration of our Customer Success tools infrastructure. In this role, you will partner with internal teams to ensure we continue to maximize efficiency, impact, and deliver world-class customer experiences. While working remotely or in a hybrid work arrangement, a blend of virtual (in accordance with Hootsuite’s distributed workforce strategy), and in Hootsuite’s Vancouver or Toronto office, you will report to the Revenue Operations Product Manager.
WHAT YOU’LL DO:

• Serve as the day-to-day frontline resource for the Customer Success software platform.
• Support the configuration of automated Customer engagement programs, including Customer Success workflows, supporting business adoption, continuous monitoring and enhancements, and reporting.
• Perform ongoing analysis and monitor system performance, data integrity, and user activity to make recommendations and deploy continuous improvement/efficiency for customer-facing reps.
• Perform routine SFDC procedures to ensure business processes run smoothly
• Configure and deploy reports and dashboards to Managers and Leadership.
• Manage and update content from internal knowledge management systems.
• Continually progress toward being a subject matter expert as you support process improvement, bug fixes, integrations, and the launch of new Gainsight/SFDC features and capabilities.
• Perform other related duties as assigned.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Canada Pay Range For This Role

$64,600—$77,500 CAD

Tagged as: Revenue Operations