We are seeking a Customer Success Manager for our LegalTech business. The role involves building strong relationships with customers, providing support and training, and promoting adoption of our software. The ideal candidate will have 3-5 years of experience in customer success or account management, excellent communication skills, and a passion for technology. The role is based in London and offers a generous professional development fund, private health insurance, and a range of other benefits.
Requirements
- 3-5 years’ experience in a Customer Success, Account Management, or similar client-facing role
- Experience managing customer renewals and maintaining service quality
- Willingness to travel nationwide approximately 2 to 3 days per week
- Excellent organisational and time management skills
- Strong written and verbal communication skills
- Self-motivated, disciplined, and able to work independently
- Passion for technology and helping customers succeed with software
- Ability to clearly explain solutions and workarounds in a simple, concise way
- Full UK driving licence and access to a car (car allowance provided)
- Professional, articulate, and well presented
- Strong working knowledge of Microsoft Word, Excel, and Outlook
Benefits
- Generous professional development fund
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home – a program unique to LEAP to support you in buying your primary residence
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