We are looking for a Customer Success Operations & Program Specialist to join our team. In this role, you will provide the essential operational backbone for our post-sales customer programs. You will focus on the execution, maintenance, and administrative reporting that keep our customer success engine running smoothly.
Requirements
- At least 3–5 years of industry experience in GTM operations, customer success coordination, or a program support role within the technology industry.
- Proficiency in Project Management tools, specifically Jira (backlog grooming/ticket management)
- Strong data literacy and technical hygiene, with the ability to perform complex data cleanup in Excel/Sheets (VLOOKUPs, pivot tables)
- High attention to detail for Quality Assurance, particularly in testing automation workflows, link validation, and merge tag accuracy in customer-facing comms.
- Excellent written communication skills, with a focus on documenting technical processes (SOPs) and summarizing meeting outcomes for leadership.
- Operational mindset, thriving on ‘below-the-line’ work like database audits, folder organization, and calendar management.
- Self-driven problem solver who can work independently in a fast-paced remote environment and meet strict weekly reporting cadences.
- Strong sense of ownership over the consistency of program data, ensuring that ‘Must Win’ trackers and RAG statuses are always current.
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