At ahm, we’re looking for a Service Communications Manager to own, evolve and elevate our member service communications. This role involves delivering clear, compliant, and member-centric communications across various touchpoints.
Requirements
- 7+ years’ experience in service or marketing communications
- Demonstrated experience delivering large-scale customer communications within a regulated environment
- Strong project management skills with exceptional attention to detail
- Confidence working with senior stakeholders and cross-functional teams
- A customer-first mindset, with a genuine passion for improving member experience
- Experience in private health, financial services or another regulated industry (preferred)
- Exposure to marketing automation platforms (e.g. Salesforce Marketing Cloud) is a bonus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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