Salesforce Administrator

Our mission is to increase the success rate of small businesses. Traditional banking has been a growth limiter rather than a growth enabler for business owners, and we’re changing that. Relay is the all-in-one, collaborative money management platform. We’re building for employer SMBs and their finance function, internal and external, and are focused on delivering a human-centric customer experience. Ultimately, we help SMBs be ‘on the money’.

We are looking for a Salesforce Administrator with development experience to join our growing Revenue Operations team. You will be at the forefront of our banking revolution, configuring and optimizing Salesforce to support our success. This is a unique opportunity to enhance our operational efficiency, ensure data integrity, and empower our teams with the tools they need to excel.

Joining Relay means an opportunity to make a huge impact in building solutions with the potential to reach 29 million small businesses across North America. If you’re fueled by the passion to make a difference and want to solve real customer problems, then Relay is the place for you!

What You’ll Be Doing:

• Maintain, customize and configure Salesforce to align with business goals
• Design, refine and implement processes to streamline workflows, enhance operational efficiency and scalability
• Champion data integrity initiatives, overseeing data migration and integration projects to support our growing user base
• Develop and maintain insightful reports and dashboards to support data-driven decision-making
• Collaborate with cross-functional teams including Sales, Customer Success, Marketing and Data to understand their unique needs and tailor Salesforce solutions accordingly

Who You Are:

• You have 3-5 years of experience with at least 2-4 years using Salesforce
• You have Salesforce certifications (e.g. Salesforce Certified Administrator, Salesforce Advanced Administrator, Platform App Builder, and/or Platform Developer I)
• You are proficient in Salesforce configuration, customization and maintenance including Apex, Visualforce, and Lightning components
• You have experience with Salesforce integrations and their implications alongside implementing and/or supporting other sales enablement SaaS applications such as Salesloft, Gong, and ZoomInfo (Nice to Have)
• You have strong business acumen and problem-solving skills to understand business processes and create effective solutions within Salesforce
• You’re an analytical thinker with strong data analysis skills
• You have proven experience in Agile development methodology
• You have an eye for detail and you’re quick to identify opportunities for process and system improvements
• You have a growth mindset – always keen on learning, staying up to date with the latest Salesforce features and industry best practices

Bonus Points:

• You have prior experience in B2B SaaS, fintech or a neobank
• You have a diverse background of working at both fast-growing startups and mature organizations

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don’t have all the listed qualifications, we encourage you to apply anyway!

Our Commitment To You:

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office twice a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.

We’re driving real change for small business owners, powered by truly remarkable people. At Relay, you’ll find the confidence to take changes, trust to take initiative, and the support you need to build a career you love. Here, we make sure every team member feels empowered to make big decisions, encourage to ask tough questions, and challenged to take risks that result in work we’re all proud of. We give you the baton–you run the Relay.

The Interview Process:

• Stage 1: A 30-minute Google Meets video call with a member of the Talent team
• Stage 2: A 45-minute Google Meets video call with the Director of Sales and Senior Manager, Technical Programs
• Stage 3: A take-home case study
• Stage 4: A 30-minute Google Meets video call with the Revenue Operations Manager
• Stage 5: A 30-minute Google Meets video call with a member of the Leadership team

What’s Important to Us:

At Relay, we believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal-opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process. If you require accommodations during the interview process, please email your People Team contact, and we will work with you to meet your needs.

Tagged as: Revenue Operations, Salesforce