Customer Experience Engineer role at Granola, a company that provides a customer support platform, seeking a technical individual with experience in AI tools, customer support, and engineering.
Requirements
- Technical ability with experience in technical support or engineering
- Comfortable making small code changes in a real codebase
- Hands-on with SQL, AWS/Cloudwatch, log analysis tools, customer support platforms, and AI-assisted coding IDEs/agents
- AI fluency with experience using AI tools every day
- Customer empathy & product thinking with ability to communicate clearly with technical and non-technical audiences
- Scrappiness & autonomy with ability to work without established runbooks
- Culture fit with low ego, high ownership, and genuinely excited about Granola
Benefits
- Relocation assistance
- Compensation philosophy to pay slightly above market on salary and above market on equity
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