Transforming how legal and professional services operate, building a generational company, and defining a new category in real time.
Requirements
- 3+ years of hands-on experience administering Zendesk
- Experience working with Customer Success platforms such as Gainsight, Catalyst, or similar tools
- Experience integrating support and CS tools with third-party systems using APIs or middleware
- Strong systems thinking and problem-solving skills
- Understanding of both reactive support workflows and proactive customer success motions
- Experience building reports and dashboards to drive operational insights and decision-making
- Highly organized and documentation-oriented
Benefits
- 401k Matching
- Generous Paid Time Off
- Relocation Assistance
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
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