Director, Sales Operations

Serve as the strategic owner of all in-store sales processes, identifying opportunities to optimize customer experience and operational efficiency.
Evaluate proposed sales process changes, lead pilot efforts, and oversee full-scale rollout and adoption across retail locations.
Develop and refine best practices for the RODM role to ensure consistency and excellence in market-level sales operations.

Partner with departments to identify and execute opportunities that enhance sales productivity and customer engagement.
Work closely with the Training team to design strategic training plans, materials, and learning modules that support new or updated sales processes.
Collaborate with internal stakeholders to align initiatives, ensure clear communication, and support organizational goals.

Serve as a matrix manager to RODMs, guiding them through process changes, market-level execution, and performance standards.
Lead monthly meetings with RODMs to review upcoming initiatives, discuss market progress, share insights, and address operational challenges.
Ensure all RODMs are consistently informed about new initiatives, process updates, pilot programs, and innovation opportunities.

Own the strategy and performance of sales productivity across all markets.
Identify and evaluate new methods to enhance customer experience, satisfaction, and conversion.
Monitor market trends, performance data, and pilot results to recommend strategic improvements.

10+ years of experience in Sales Operations, Retail Leadership, or related field; multi-unit leadership experience preferred.
Proven experience leading large-scale process transformations or multi-location operational initiatives.
Strong strategic thinking, analytical problem-solving, and change management skills.
Excellent communication skills with the ability to influence cross-functional teams and senior leaders.
Demonstrated ability to develop training content and facilitate process adoption across diverse teams.
Experience in matrix management or leading leaders strongly preferred.

Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
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