As a Customer Success Manager, you will play a crucial role in ensuring customer success and satisfaction by building strong relationships, understanding customer needs, and empowering them to achieve their goals with ServiceTitan.
Requirements
- 2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred
- Customer value, ROI, and business outcome-driven mindset
- Strong de-escalation and problem-solving skills.
- Highly skilled in written and verbal communication
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
- Self-motivated and able to work effectively in a remote setting
Benefits
- Flextime
- Recognition
- Autonomous work
- Holistic health and wellness benefits
- Support for Titans at all stages of life
- Parental leave and support
- Fertility services reimbursement
- Breast milk shipping
- Pet insurance
- Legal advisory services
- Financial planning tools
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