As a Customer Success Manager at ServiceTitan, you’ll be a trusted partner to a portfolio of customers, ensuring they achieve measurable ROI, feel deeply supported, and realize the full value of ServiceTitan in transforming their business operations.
Requirements
- Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales
- A passion for customer success — you genuinely care about helping others grow and thrive
- Curiosity and a learning mindset, always seeking to understand your customer’s business and uncover new ways to add value
- Strong ownership mentality — you take initiative, follow through, and make things happen
- Exceptional communication and relationship-building skills, with an ability to simplify complex concepts and inspire confidence
- Adept at problem-solving, conflict resolution, and driving alignment across cross-functional teams
- Highly organized, detail-oriented, and proactive, managing multiple accounts and projects effectively
- Comfort with data — able to interpret engagement and usage metrics to drive informed decisions
Benefits
- Flexible time off with ample learning and development opportunities
- Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events
- Great work is rewarded through Bonusly, peer-nominated awards, and more
- Company-paid medical, dental, and vision (available to employees and their dependents day 1)
- Parental leave and support, financial planning tools, Employee Assistance Program services, and more
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