Director of Sales Operations, Americas

Key Objective

• Enable predictable orders and revenue growth through best-in-class sales operations practices, territory insights and performance analytics
• Improve sales productivity, forecast accuracy, and process efficiency through adoption and utilization of our business systems
• Ensure disciplined execution of sales strategies through data, systems, and insights
• Develop incentive plans to drive sales behaviors aligned to company goals

Core Responsibilities

• Own sales operational workflows including quoting, pricing approvals, contracting, forecasting, opportunity management and associated reporting
• Build and maintain dashboards, reporting for sales performance and pipeline health and performance KPI’s
• Support CRM (Salesforce) data integrity and system optimization
• Lead automation and continuous improvement initiatives
• Act as a trusted advisor to Sales, Finance, and Operations
• Provide analytical support for territory planning and incentive compensation
• Develop training materials and documentation for sales tools and process
• Own Americas order processing workflows and data accuracy

Qualifications

• 10+ years of relevant experience in Sales Operations or Commercial Operations
• Startup and medical device industry experience strongly preferred
• Bachelor’s degree required; MBA preferred
• Advanced proficiency in Salesforce, Guided selling tools and Microsoft Excel
• Strong analytical, communication, and influencing skills

Tagged as: CRM Administration, Pipeline Management, Territory Planning