As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve their desired outcomes with our products and services. You will serve as the primary point of contact for some of Tipalti’s highest-profile, top-tier customers, building and maintaining strong, long-lasting relationships and ultimately creating raving Tipalti fans.
Requirements
- 3+ years of customer success experience, preferably in the SaaS and/or Fintech/payments space
- Experience managing enterprise level accounts
- Experience working within a per usage/ per consumption based pricing model
- ERP experience, accounts payable, ChurnZero, Zendesk, Salesforce, Jira, analytic reporting, and CSM tool experience is a plus
Benefits
- Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
- Competitive salary plus company shares
- Matching RRSP
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
- 3 weeks of paid vacation
- Free lunch on office days
- Fresh fruit, snacks & drinks in office
- Dog-friendly office
- Conveniently located close to transit
- Phone/internet allowance
- Regular company-wide social events
- Multiple ERG groups celebrating our diversity and creating an inclusive culture
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