Service Account Manager responsible for profitable execution, growth, and satisfaction of customer base. Drives team productivity, development, and retention. Identifies and delivers opportunity, and drives account penetration to achieve overall business targets.
Requirements
- Responsible for overall team safety performance and adherence to established programs and protocols.
- Lead the development of assigned team, including project managers and technical team members.
- Drive team discovery, quoting, approval, and execution of field service work, enabling account expansion opportunity and T&M growth within assigned portfolio targets.
- Forecast team deliverables, including service agreement cost expectations, T&M revenue, and project POC revenue for assigned accounts monthly.
- Communicate with area service manager and operations manager status’ that roll up to area forecast.
- Drive financial results as determined by area management for each product assigned.
- Act as account consultant with assigned clients, drive account improvements, and identify expansions.
- Own the successful on-time renewal of agreement account base.
- Estimate service agreements, review and approve all team labor related agreement and project related estimates prior to acceptance and booking.
- Plan agreement execution, leverage account planning strategy for the team, and drive to balance workload throughout the year.
- Improve account delivery efficiency by embracing advanced tools that ensure value delivery while driving cost out of the business to targets determined by the area service manager.
- Drive technological improvements within service portfolio, perform discovery through routine client touchpoints, and engage account executives to develop opportunities to closure.
- Achieve 50% direct charge percentage through direct account management, project management, support, and account development.
- Ensure all back-office processes are maintained accurately, including team time and expense reconciliation, reporting, and auditing, expense and tool control, and proper and accurate documentation of service work performed.
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, paid sick days, paid personal leave, paid holidays, birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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