KARL STORZ is looking for a proactive and customer‐focused Customer Experience Manager to lead their efforts in delivering exceptional service and shaping a best‐in‐class customer journey.
Requirements
- Bachelor’s degree in Business, Marketing, Data Analytics, or a related field.
- Experience in customer experience management or service operations.
- Strong analytical skills with tools such as Excel, Power BI, or Tableau.
- Experience using customer feedback tools and CRM systems (e.g., Salesforce).
- Excellent communication and interpersonal skills.
- Strong problem‐solving abilities.
- Ability to manage multiple priorities in a fast‐moving environment.
- Confident user of Microsoft Office Suite.
- Full, clean driving licence.
Benefits
- 34 days holiday (inclusive of public holidays)
- Generous Pension
- Private Medical
- Medical cash back scheme
- Company sick pay
- Life Assurance
- Critical illness and income protection (service requirements apply)
- Perkbox benefits platform
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