As a Customer Success Manager, Digital Touch, you will support customer retention, adoption, and engagement across a large digital portfolio of accounts, leveraging automation, data insights, and targeted customer interactions. This is a customer-facing role that requires strong communication skills, ability to interpret customer data, and a passion for helping customers succeed.
Requirements
- Bachelor’s degree in business, Marketing, Education, or related field
- Experience in SaaS Customer Success, Business Development, Customer Support, or similar customer-facing roles
- Experience managing large customer portfolios or scaled customer engagement models
- Ability to interpret CRM insights and customer data to identify trends and recommend proactive outreach
- Strong customer communication and relationship-building skills
- Familiarity with customer success platforms (Salesforce, Totango) or willingness to learn
Benefits
- Medical, Dental, and Vision plans
- Company paid basic life and AD&D insurance
- Company paid long-term disability
- Paid Parental Leave
- Supplemental life insurance options
- Employee Assistance Program (EAP)
- Retirement plan with discretionary company matching
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Calm premium subscription for employee and dependents
- 33 days of company paid time off (PTO, Holidays, Wellness Days)
- Quarterly Focus Days
- Flexible work arrangements
- Tuition Reimbursement Program
- Company orientation and structured 30/60/90day onboarding
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