Optus is seeking a senior, customer centric leader to join as Associate Director, Contact Centre Sales Operations, leading sales performance and customer experience across Consumer Contact Centre Voice and Messaging channels.
Requirements
- Senior leadership experience in contact centre sales, customer operations, or large-scale service environments
- A demonstrable customer-centric leadership style, with a track record of improving customer trust, sales quality, and long-term value
- Strong commercial acumen, with experience delivering sustainable revenue growth through ethical sales practices
- Deep understanding of sales compliance, governance, and customer protection within regulated environments
- Proven success leading large-scale transformation and continuous improvement initiatives
- Ability to influence and partner at an enterprise level, with confident executive presence and sound judgement
- Advanced capability in data-driven decision making, customer analytics, and operational optimisation
- A leadership mindset grounded in accountability, transparency, and doing what’s right for the customer
Benefits
- Competitive remuneration
- Employee discounts
- Flexible working arrangements
- Competitive leave policies
- Paid Parental Leave of up to 16 weeks
- Employee development opportunities
- Employee-led networks and diversity initiatives
- Wellbeing support services
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