Handling personalized service requests of customers, generating timely business MIS, and ensuring compliance with regulatory requirements for customer segment.
Requirements
- Handling personalized service requests of customers
- Generation of timely business MIS
- Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment
- Coordination with CPC/RPC/Investment desks for account opening of customers
- Managing complaints of customers and ensuring their resolution within TAT
- Developing and maintaining banking relationships with a select group of high net worth customers
- Excellent communication skills with customer service orientation
- Courteous and polite
- Good knowledge of Microsoft excels
- Understanding of banking norms and processes
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