ablefy is looking for a Head of Customer Success to own the entire revenue growth of their existing customer base, manage the entire Customer Success function, and drive sustainable growth through world-class Customer Success. The role involves developing and executing a clear Customer Success strategy, cultivating robust customer relationships, driving adoption of the product suite, and ensuring operational excellence. The ideal candidate has minimum 3 years of leadership experience in Customer Success or related roles, proven experience building, scaling, and leading high-performing Customer Success teams, and a strong understanding of digital entrepreneurs, payment processing, and subscription-based revenue models.
Requirements
- Minimum 3 years of leadership experience in Customer Success or related roles
- Proven experience building, scaling, and leading high-performing Customer Success teams
- Strong understanding of digital entrepreneurs and online business models
- Payment processing & checkout flows
- Subscription-based and recurring revenue models
- Cross-border transactions and European compliance requirements
Benefits
- Paid time off – 30 vacation days
- A competitive salary
- A personal training and development budget of €1,500 per year
- Responsibility and trust from day one
- Individual coaching and further training to support you in your development
- A free BVG ticket
- Employee discounts at numerous companies
- Pension program with company match
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