We are looking for experienced customer support professionals to join our Worker Operations team at Clipboard, a fast-growing Series C marketplace. As a Customer Experience Specialist, you will deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time.
Requirements
- Fluent, professional-level English (spoken and written)
- 2+ years of experience in customer support via chat or voice
- 2+ years using CRMs like Zendesk or Salesforce
- 2+ years using Google Workspace (Docs, Sheets, Gmail, etc.) in a work setting
- Ability to thrive in fast-paced, cross-functional environments
- Proactive problem-solver who takes initiative without waiting for direction
- Strong attention to detail and sound judgment, especially under pressure
- Collaborative attitude that contributes to team success
Benefits
- Full-time employment
- Remote work
- Opportunity for professional growth and development
- Challenging and fast-paced work environment
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