Join PRISM+ as a Customer Experience Team Lead to lead, mentor, and motivate a diverse team of customer service agents, providing day-to-day guidance and support to deliver a world-class experience.
Requirements
- Lead, mentor, and motivate a diverse team of 20 customer service agents
- Provide day-to-day guidance and support to the team
- Monitor calls, emails, and chats to ensure a world-class experience
- Make educated decisions to drive customer satisfaction
- Drive team to meet and exceed metric expectations
- Support company procedures & SLAs
- Evaluate workflows and find ways for them to be more efficient
- Create an environment of continuous improvement and employee engagement
- Fluent English with excellent communication skills, both written and verbal
- Proficiency in CRM software, such as Zendesk and Salesforce
- A successful track record working in a high-volume environment
- Ability to solve problems by thinking analytically and creatively
- Familiar with the latest e-commerce trends
- High flexibility during busy period
- Ability to empathize with and prioritize customer needs
- Ability to determine customer needs and provide appropriate solutions
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
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