We are seeking a Manager, Dynamic CSM to lead a team of Dynamic CSMs responsible for driving adoption, retention, expansion, and NPS across a portfolio of mid‐ to high‐value Docusign customers.
Requirements
- 5+ years of Customer Success, Account Management, or related SaaS experience
- 2+ years of people management experience leading CSMs or similar customer‐facing teams in a B2B SaaS environment
- Experience managing a portfolio of customers across different segments
- Experience working cross‐functionally with Sales, Marketing, Product, Support, and Operations
- Experience with contract renewals, forecasting, and risk management for a recurring revenue business
- Experience with eSignature, CLM, workflow automation, or adjacent SaaS platforms
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
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