Customer Success Manager role involves driving customer engagement and retention for mid-tier, SMB, and long-tail segments within Infor’s CSX Hub team, utilizing scalable data-driven customer success motion, guided 1:1 and 1:many engagements, automation, AI insights, and data analytics to drive adoption, accelerate time-to-value, and reduce churn risk.
Requirements
- Bachelor’s degree in business, technology, or a related field
- 3-6 years of experience in Customer Success, Account Management, Professional Services, Customer Support, Managed Services, or related post-sales roles
- 3+ years working in digital or pooled success models, ideally within global B2B SaaS organizations
Benefits
- Health insurance
- Paid time off
- 401(k) matching
- Retirement plan
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