We are hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base using data-driven approaches and communication skills. The role involves guiding customers towards success from implementation through adoption at scale, working cross-functionally with various teams to surface customer engagement opportunities, and identifying ways to optimize the customer journey.
Requirements
- 2+ years of demonstrated success in a Customer Success role
- Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
- Strong communication and interpersonal skills
- Ability to balance and prioritize multiple tasks and projects
- Experience using Customer Success Platforms
- Understanding of Customer Success metrics and KPIs
Benefits
- Competitive equity program
- Comprehensive and inclusive benefits
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