Klaviyo is seeking a Principal Customer Success Manager to provide proactive, high-touch strategic consulting to upper Mid-market customers. The ideal candidate will have 5+ years of mid-market or enterprise account management experience, excellent program management skills, and a track record for creative problem-solving.
Requirements
- 5+ years of mid-market or enterprise account management experience
- Excellent program management skills
- Trusted advisor to customers
- Creative problem-solving
- Excellent organizational and project management skills
- Excellent communication skills via phone, video conference, and email
- Curious and eager to learn
- Adaptable to change and working in a fast-paced environment
- Experience managing customer relationships through Salesforce, Gainsight or similar CRMs
- Experience using email marketing platforms and E-Commerce platforms
- Experimented with AI in work or personal projects
Benefits
- Comprehensive range of health, welfare, and wellbeing benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
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