At Klaviyo, we’re looking for a Principal Customer Success Manager to provide proactive, high-touch strategic consulting to our upper Mid-market customers. The ideal candidate will have strong technical skills, a previous background in email marketing or working in marketing strategy with upper Mid-market accounts, and experience managing customer relationships through Salesforce, Gainsight or similar CRMs.
Requirements
- 5+ years of mid-market or enterprise account management experience
- Excellent program management skills
- Excellent communication skills via phone, video conference, and email
- Experience managing customer relationships through Salesforce, Gainsight or similar CRMs
- Experience using email marketing platforms and E-Commerce platforms
- AI fluency and experience with AI in work or personal projects
Benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits
Follow us on social media