At Klaviyo, we are looking for a Principal Customer Success Manager to provide proactive, high-touch strategic consulting to our upper Mid-market customers. You will work closely with ~40 customers and align with key stakeholders on challenges and business goals to help set them up for long-term growth and success with Klaviyo.
Requirements
- 5+ years of mid-market or enterprise account management experience
- Excellent program management skills
- Ability to own customer projects from scoping & planning through to implementation and measuring success
- Excellent organizational and project management skills
- Excellent communication skills via phone, video conference, and email
Benefits
- Annual cash bonus plan
- Variable compensation (OTE) for sales and customer success roles
- Equity
- Sign-on payments
- Comprehensive range of health, welfare, and wellbeing benefits
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