As a Customer Success Manager at SQUIRE, you will drive post-sale customer health through proactive account management, ensuring product adoption, identifying upsell and cross-sell opportunities, and reducing churn across your book of business.
Requirements
- 2+ years of experience in Customer Success Management, ideally within a SaaS or technology-driven environment.
- Proven success managing a high-volume, one-to-many customer portfolio, with a focus on retention, renewals, and customer satisfaction at scale.
- Experience supporting and growing SMB customers, with a strong understanding of their goals, challenges, and buying behavior.
- Skilled in relationship management and conflict resolution, with the ability to de-escalate complex situations while maintaining trust and professionalism.
- Strong empathy, active listening, and communication skills; calm, resourceful, and confident under pressure.
- Ability to travel within the US and Canada as needed (approximately 10% annually).
Benefits
- Base Salary ($70,000 – $78,000)
- Variable Compensation (20%)
- New hire stock grant
- 100% employer paid medical, dental, and vision insurance for you and your dependents
- 401K plan with company contribution
- Generous PTO and Parental Leave policies
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