Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience) role involves delivering workshops, translating business challenges into actionable behaviors, and providing light consulting support. Must have hands-on experience in luxury / premium brand experience, training experience, and business understanding. Preferred profile includes store manager / L&D / consulting experience and extensive experience in the automotive industry.
Requirements
- Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.
- Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.
- Content Adaptation: Customize CXG frameworks and localize for APAC.
- Light Consulting Support: Support workshops and provide structured feedback.
Benefits
- Variable compensation
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