Customer Success Manager – Hiring

LinkedIn is seeking a Customer Success Manager to partner with sales counterparts to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. The CSM will serve as a trusted advisor to end users and their management, providing product education and support to drive business value.

Requirements

• 3+ years of experience in Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
• Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
• Fundamental organization, project management, and time management skills
• Strong verbal and written communication skills, including expertise in presenting to both small and large audiences

Benefits

• Annual performance bonus
• Stock
• Benefits
• Other applicable incentive compensation plans

Tagged as: Change Management, Compensation Design, Project Management