At Percepta, we bring first-class service across each market we support. As a Customer Experience Operations Supervisor in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Requirements
- Must be fluent in English and either Dutch or Flemish with written and verbal skills to C1 level
- Further education qualification or university degree (preferred)
- Mid-level contact/call centre experience required
- Automotive or similar industry experience preferred
- Proven experience managing, coaching, and improving performance
- Understanding of contact centre technologies and reporting systems preferred
- Strong organisational, analytical, and problem-solving skills
- Excellent communication and interpersonal abilities
- Proficient in Microsoft Office and general computer systems
- Strong leadership and conflict resolution skills
- Ability to prioritise and thrive in a fast-paced environment
- Professional judgement and decision-making capability
Benefits
- 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
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